Shipping policy
SHIPPING POLICY
Last updated: June 5, 2026
WHERE WE SHIP
PetDocX LLC currently ships to all 48 contiguous United States and Washington, D.C. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or international destinations at this time.
PROCESSING TIME
Orders are processed within 1–2 business days after payment is confirmed. Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing the next business day.
You will receive a shipping confirmation email with tracking information once your order has been picked up by the carrier.
SHIPPING CARRIERS & RATES
We ship via UPS and USPS. Shipping rates are calculated at checkout based on your order weight, dimensions, and delivery address. We always select the lowest available rate that meets standard delivery timeframes.
No carrier is guaranteed for any specific order — we reserve the right to select the most cost-effective and reliable option available at the time of fulfillment.
ESTIMATED DELIVERY TIMES
Delivery estimates below are in addition to the 1–2 business day processing window:
| Service | Estimated Delivery |
|---|---|
| USPS Ground Advantage | 2–5 business days |
| UPS Ground | 1–5 business days |
| USPS Priority Mail | 1–3 business days |
Delivery estimates are provided by the carrier and are not guaranteed. PetDocX LLC is not responsible for carrier delays due to weather, volume surges, or other circumstances outside our control.
TRACKING YOUR ORDER
Once your order ships, you will receive an email with your tracking number. You can track your shipment directly on the carrier's website:
- USPS: usps.com/tracking
- UPS: ups.com/track
If you did not receive a tracking email, check your spam folder or contact us at support@petdocx.com.
LOST OR DELAYED SHIPMENTS
If your tracking information shows no movement for more than 5 business days, or if your package is marked delivered but has not arrived, please contact us at support@petdocx.com and we will open an investigation with the carrier on your behalf.
Please note that once a package is in the carrier's possession, delivery is the carrier's responsibility. PetDocX LLC will assist you through the claims process but cannot guarantee outcomes or timelines determined by the carrier. We recommend contacting your local post office or UPS facility as a first step, as packages are often held or mis-scanned at the local level.
INCORRECT ADDRESSES
Please double-check your shipping address at checkout. PetDocX LLC is not responsible for orders shipped to an incorrectly entered address. If you notice an address error after placing your order, contact us immediately at support@petdocx.com. We will do our best to correct it before the order ships, but we cannot guarantee changes once an order has entered fulfillment.
DAMAGED SHIPMENTS
If your order arrives damaged, please photograph the packaging and product immediately and contact us at support@petdocx.com within 7 days of delivery. We will work with you and the carrier to resolve the issue. See our Refund Policy for details on damaged order resolutions.
SUBSCRIPTIONS
Subscriptions are coming soon. When they launch, you'll be able to skip, pause or cancel online anytime.
CONTACT US
For any shipping or subscription questions, contact us at:
PetDocX LLC 1546 Main St Dunedin, FL 34698
Email: support@petdocx.com