Privacy policy

PRIVACY POLICY

Last updated: June 5, 2026

PetDocX LLC ("PetDocX," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have over your information when you visit petdocx.com or interact with our products and services.

By using petdocx.com or providing us with personal information, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or services.

1. WHO WE ARE

PetDocX LLC is a Florida limited liability company operating petdocx.com. Our business address is:

PetDocX LLC 1546 Main St Dunedin, FL 34698

Email: support@petdocx.com Phone: (727) 955-2313

For purposes of applicable privacy laws including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), PetDocX LLC is the business and data controller of your personal information.

2. INFORMATION WE COLLECT

We collect personal information in three ways: information you provide directly, information collected automatically when you use our website, and information from third parties.

2.1 Information You Provide

When you place an order, create an account, fill out a form, subscribe to our email list, contact customer support, or otherwise interact with us, you may provide:

  • Name
  • Email address
  • Postal address (shipping and billing)
  • Phone number
  • Payment card details (processed by our payment processor; we do not store full card numbers)
  • Information about your pet (name, breed, age, weight, and health concerns relevant to product selection). This information is used solely to assist with product recommendations and customer support and is never shared with third parties for marketing purposes.
  • Communications you send us (support questions, feedback, reviews)
  • Beta program application information, if you apply to participate in our beta program. Beta application data is retained for 12 months. Applications that are not selected are deleted at the end of that period.

2.2 Information Collected Automatically

When you visit petdocx.com, we and our service providers automatically collect:

  • IP address
  • Browser type and version
  • Device type, operating system, and screen size
  • Referring website or source
  • Pages viewed, time spent, clicks, and scroll behavior
  • Approximate geographic location (derived from IP address)
  • Cookies and similar tracking technologies (see Section 7)

2.3 Information from Third Parties

We may receive information about you from:

  • Service providers who help us fulfill orders, send email, process payments, or analyze website traffic
  • Social media platforms if you interact with PetDocX content there
  • Advertising partners who help us reach potential customers

3. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

  • Fulfilling your orders, including shipping, billing, and customer support
  • Communicating with you about your account, orders, and our products
  • Sending marketing emails and other promotional communications, where you have opted in
  • Operating, maintaining, and improving petdocx.com
  • Personalizing your experience and product recommendations
  • Conducting analytics and research to understand how our customers use our products
  • Detecting, investigating, and preventing fraud, security incidents, and abuse
  • Complying with legal obligations and enforcing our Terms of Service

We do not sell your personal information for money. We may share information with service providers and advertising partners as described in Section 5, which under California law may be considered "sharing" for cross-context behavioral advertising. You have the right to opt out of this sharing (see Section 8).

We do not use automated decision-making or profiling that produces legal or similarly significant effects on users.

4. LEGAL BASIS FOR PROCESSING (EEA, UK, AND SWITZERLAND)

If you are located in the European Economic Area, United Kingdom, or Switzerland, we process your personal information based on one or more of the following legal bases:

  • Performance of a contract (e.g., processing your order)
  • Your consent (e.g., marketing emails, certain cookies)
  • Our legitimate interests (e.g., improving our services, preventing fraud), provided your rights are not overridden
  • Compliance with legal obligations

You may withdraw consent at any time where processing is based on consent.

5. HOW WE SHARE YOUR INFORMATION

We share your information only as described below.

5.1 Service Providers

We share information with companies that perform services on our behalf, including:

  • Shopify (ecommerce platform and payment processing via Shopify Payments)
  • Klaviyo (email marketing and customer messaging)
  • Google Analytics (website analytics)
  • Meta (advertising on Facebook and Instagram, conversion tracking via Meta Pixel)
  • Shipping carriers (USPS, UPS, and others as needed)
  • Customer service tools used by our support team

These service providers are contractually obligated to use your information only to provide services to PetDocX and to protect it appropriately.

5.2 Legal Requirements

We may disclose information when required by law, court order, subpoena, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud.

5.3 Business Transfers

If PetDocX LLC is involved in a merger, acquisition, financing, reorganization, or sale of assets, your information may be transferred to the successor entity. If this occurs, we will notify you and the successor will be bound by this Privacy Policy or provide notice of any changes.

5.4 With Your Consent

We may share your information for other purposes with your explicit consent.

We do not sell your personal information for money. We do not share your information with third parties for their independent marketing purposes.

6. HOW LONG WE KEEP YOUR INFORMATION

We keep your personal information for as long as reasonably necessary to:

  • Provide our products and services to you
  • Comply with legal, accounting, and tax obligations
  • Resolve disputes and enforce our agreements

Order records are retained for a minimum of 7 years to comply with tax and accounting obligations. When we no longer need your information, we will delete or anonymize it in a secure manner. Specific retention periods may vary by data type and applicable legal requirement.

7. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies (web beacons, pixels, local storage) to operate our website, analyze usage, and deliver advertising.

7.1 Types of Cookies We Use

  • Strictly necessary cookies: Required for the website to function (shopping cart, checkout, security). These cannot be disabled.
  • Performance and analytics cookies: Help us understand how the website is used (Google Analytics). You can opt out.
  • Marketing cookies: Used by us and advertising partners (Meta, Google Ads) to show relevant ads on other sites. You can opt out.
  • Functionality cookies: Remember your preferences. You can opt out.

7.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. If you disable cookies, some features of petdocx.com may not function properly.

You may also opt out of certain advertising-related cookies through:

  • Network Advertising Initiative: optout.networkadvertising.org
  • Digital Advertising Alliance: optout.aboutads.info
  • Your Online Choices (EU): youronlinechoices.eu

7.3 Do Not Track Signals

Some browsers offer "Do Not Track" signals. There is no industry consensus on how to respond to these signals, and at this time petdocx.com does not respond differently to Do Not Track signals. Global Privacy Control (GPC) signals are treated as a valid opt-out of the sale or sharing of personal information where required by law. California residents may also exercise this right directly under Section 8.2.

8. YOUR PRIVACY RIGHTS

8.1 General Rights

Regardless of where you live, you may:

  • Access the personal information we have about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal exceptions)
  • Unsubscribe from marketing emails at any time using the unsubscribe link in any email or by contacting us at support@petdocx.com

8.2 California Residents (CCPA / CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act:

  • Right to know what personal information we collect, use, disclose, and share
  • Right to access the specific pieces of personal information we have collected
  • Right to delete personal information (subject to exceptions)
  • Right to correct inaccurate personal information
  • Right to opt out of the sale or sharing of personal information for cross-context behavioral advertising (including via Global Privacy Control signals)
  • Right to limit the use of sensitive personal information (we do not currently collect sensitive personal information as defined under CPRA in a manner that triggers this right)
  • Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at support@petdocx.com. We will verify your identity before responding. To designate an authorized agent, submit a written request to support@petdocx.com along with signed documentation authorizing the agent to act on your behalf.

8.3 Other US State Privacy Rights

Residents of Virginia, Colorado, Connecticut, Utah, and other states with comprehensive privacy laws may have similar rights including access, correction, deletion, and opt-out of targeted advertising. To exercise any of these rights, contact us at support@petdocx.com.

8.4 EEA, UK, and Swiss Residents (GDPR / UK GDPR)

If you are located in the European Economic Area, United Kingdom, or Switzerland, you have rights under the GDPR or UK GDPR including access, correction, deletion, restriction, portability, and objection, as well as the right to lodge a complaint with a supervisory authority. To exercise these rights, contact us at support@petdocx.com.

9. SECURITY

We use reasonable administrative, technical, and physical safeguards to protect your personal information. This includes encryption of payment data, restricted access to customer data, and secure hosting through Shopify. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security. If we become aware of a security breach affecting your information, we will notify you as required by applicable law.

10. CHILDREN'S PRIVACY

petdocx.com is not directed to children under 18. We do not knowingly collect personal information from anyone under 18. If you are under 18, please do not provide personal information through our website. If we learn that we have collected information from a person under 18, we will delete it promptly. If you believe we have collected information from a child under 18, please contact us at support@petdocx.com.

11. INTERNATIONAL DATA TRANSFERS

PetDocX LLC is based in the United States, and your information will be processed in the United States. If you access petdocx.com from outside the United States, your information will be transferred to, stored in, and processed in the United States, where privacy laws may differ from those in your country. By using petdocx.com, you consent to this transfer. For transfers of personal data from the EEA, UK, or Switzerland to the United States, we rely on appropriate safeguards including Standard Contractual Clauses where applicable.

12. SMS / TEXT MESSAGING

If we offer SMS or text message communications and you opt in:

  • You will receive recurring automated marketing messages at the phone number you provide
  • Consent is not a condition of purchase
  • Reply STOP at any time to unsubscribe
  • Reply HELP for help
  • Message and data rates may apply from your wireless carrier

We will not share your SMS opt-in or phone number with third parties for their marketing purposes. We may share your phone number with service providers who help us deliver SMS messages.

13. THIRD-PARTY LINKS

petdocx.com may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing them with personal information.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this policy. For material changes, we will provide additional notice such as a prominent banner on our website or an email notification to registered users. Your continued use of petdocx.com after changes are posted constitutes your acceptance of the updated policy.

15. CONTACT US

If you have questions, concerns, or requests about this Privacy Policy or how we handle your personal information, contact us at:

PetDocX LLC 1546 Main St Dunedin, FL 34698

Email: support@petdocx.com Phone: (727) 955-2313